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Booking Terms and Conditions Please read these booking terms and conditions carefully as they form the basis of your contract with Hellene Travel Ltd Your Financial Protection All Tours on our Web Page and in all our Advertising Materials are A.T.O.L. (6517) Protected. In the unlikely event of our insolvency, the C.A.A. will ensure that you are not stranded abroad and will also arrange to refund any monies you have paid to us for an advanced booking. For further information, visit the ATOL website at www.atol.org.uk. We are a member of ABTA, membership number (Y0056) and obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of or in connection with this contract. Further information on the Code and arbitration can be found at www.abta.com Once you have chosen your holiday arrangements and read these Booking Terms and Conditions, you should complete and sign our Booking Form and return to us with a non-refundable deposit of 20% of the cost of your holiday. A contract will exist as soon as we issue our confirmation invoice if you are booking 60 days or less before departure, full payment is required at the time of booking. If we cannot accept the booking, any money paid will be promptly refunded. The person who signs the booking form accepts responsibility for payment for all the persons on the booking and is responsible for keeping all party members informed as to the booking details. You must be at least 18 years old to make a booking with us. Subject to availability, Hellene Travel will confirm acceptance of your booking in writing by issuing an A.T.O.L Confirmation Invoice. From this point, a binding contract between us will come into existence. These booking terms and conditions form the basis of this contract. All contracts and matters arising from them are subject to English Law and the exclusive jurisdiction of the English Courts. Hellene Travel reserves the right to decline any booking at our discretion. You will be sent a final Invoice stating the outstanding balance which you are required to pay in full 60 days before departure. If you do not pay the full amount due, we reserve the right to treat your booking as cancelled. We accept payment by BACS, Delta, Switch/Maestro, MasterCard and Visa. Customers wishing to use credit cards as a method of payment will be subject to a handling fee of 2% (charged by your credit card) No charge will be made for payments made using debit cards or cheque Prices We reserve the right to alter the prices of any of the holidays shown on our website. You will be advised of the current price of the holiday that you wish to book before your booking is confirmed. Changes in transportation costs, including the cost of fuel, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person together with an amount to cover agent’s commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements you will have the option of accepting a change to another holiday if we are able to offer one (if this is of the equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or canceling and receiving a full refund of all monies paid except for amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Should the price of your holiday go down to the changes mentioned above by more than 2% of your holiday cost then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. Health & Safety Hellene Travel considers Health and Safety an important part of your Tour. Our comprehensive Safety Management System was originally produced in consultation with RoSPA and the S.T.F. and covers such aspects as Fire Regulations, Pool Safety, Hygiene, Food Standards, etc Hellene Travel and all the Hotels we use are regularly audited by IHASA to ensure high standards. Cancellation by you If you wish to cancel your booking after deposits have been paid, the person who originally made the booking must submit and sign the cancellation. As we incur costs from the moment your booking is accepted, cancellation charges apply as follows: More than 60 days = loss of deposit 59 – 30 days = 50% of total cost 0 – 29 days = 100% No refund can be made for any part of any holiday cancelled by you on or after your scheduled departure date A cancellation is only effective when received by Hellene Travel in writing. You may be able to reclaim charges if the reason is covered under the terms of your Insurance Policy Changes or Cancellation by Hellene Travel We make every effort to operate your Tour according to the Itinerary as described on your Invoice., However, we reserve the right to make changes, including prices and error corrections in advertised details at any time before your booking is confirmed We do our utmost to provide what you have booked, but reserve the right to make minor changes if local conditions alter beyond our control. If we cancel or materially alter any agreed arrangements less than 8 weeks before departure for any reason, except those beyond our control, you will be notified in writing and should any alterations prove unacceptable be offered either an alternative holiday ( if available) or a Full Refund if so desired. The Company reserves the right to change its Suppliers and Airline should circumstances so require. We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it. However we will not cancel your travel arrangements less than 8 weeks before your departure date. If we are unable to provide the booked travel arrangements you will be given a full refund, unless the reason was failure by you to pay the final balance or reasons of Force Majeure. In accordance with EU Regulations 211/2005 we are required to advise you of the actual carrier operating your flight. We do this by listing carriers to be used or likely to be used as follows: Olympic Airways, British Airways, Al Italia Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check in or at the boarding gate. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same standard.
If you attempt to travel without adequate insurance you may be refused boarding, and will be responsible for all costs incurred. We strongly recommend that all Clients obtain a European Health Insurance Card (E.H.I.C.) available from local Post Offices Liability Our liability, except in cases involving death, injury or illness shall be limited to a maximum of the cost of your travel arrangements Hellene Travel cannot accept any liability arising from negligence by any third party such as (but not limited to) airlines (including ground-handlers). Hellene Travel is not liable for loss or damage caused by the negligence of its customers who must take all reasonable steps to prevent injury, damage or disturbance. Any breach of conduct may well result in withdrawal of facilities and additional costs to Clients. Passports and Visas i) It is the responsibility of the Passenger to ensure that they have a current passport, with a minimum 6-month expiry date. ii) Visas are not required for EEC Citizens traveling within Europe. Non EEC Citizens will be required to complete documentation available from the Greek / Italian Consulate, as applicable. Details on www.info@hellene-travel.com Hellene Travel cannot accept any liability for action or costs resulting from invalid Passports or Visas etc Travel Delay It is not the responsibility of Hellene Travel to offer assistance in the event of delay at Airports. It is the responsibility of the Airline to provide refreshments and accommodation if necessary. Hellene Travel will of course do everything possible to alleviate any inconvenience and distress Complaints Procedure If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) and our representative immediately who will endevour to put things right. If your complaint is not resolved locally, please follow up within 28 days of your return home by writing to our Head office at 4 Frith Park, East Grinstead, RH192BU If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in the resort and this may affect your rights under this contract In the unlikely event that a complaint cannot be settled amicably between us a dispute can be referred to Arbitration. ABTA have a scheme that is administered quite independently by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method on documents alone with restricted liability on you in respect of its costs. If you did choose Arbitration, you must send a written notice of your complaint to ABTA within 9 months of your scheduled date of return Full details can be obtained from the ABTA website. www.abta.com Accuracy Hellene Travel makes every effort to ensure that all details given to Clients are verified and accurate. However, errors may occur. Clients must check all details and inform us immediately in writing of any anomalies. Force Majeure This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions. |
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